For decades our customers have praised the level of care we provide them. At EBC, we have decided we can no longer measure customer satisfaction as our primary indicator of “quality.” Today, we are looking to achieve an even higher standard – a standard of performance excellence at each of our engagements.
In order to successfully deliver on a promise of performance excellence, we actively involve our customers in designing custom maintenance programs for their facilities. EBC Account Managers, Operations Managers, and customer representatives review needs and determine the optimal maintenance program for each site. Collaborating together with you, our customer, ensures that we understand your expectations, providing us with the knowledge we need to exceed expectations and achieve performance excellence.
We recognize that every facility is different, and we know that time is valuable. Our flexible services allow us to provide care whenever and wherever it is needed. Our goal is to take the worry out of maintaining the carpet and other surfaces in your facility so that you can move on to more important issues. EBC Carpet Services and the MilliCare network is the largest and most experienced group of carpet maintenance companies in the country. You can count on us to:
Whether you need us in your facility weekly, monthly or quarterly…During the day or at 2AM…Around the corner or across the country…We can help!
Our experienced technicians are trusted partners ready to develop a custom maintenance plan to properly care for your facility.
Our associates seek to deliver the highest standard of care for our customers with the goal to exceed expectations for each and every service engagement.
Headquartered in Wilmington, DE, we have branches and offer services throughout the region and the ability to scale nationally to meet your needs.